OFFICE EXPERIENCE MANAGER
About Better Health Dental (BHD)
BHD is a dental services provider reimagining dentistry from the ground up. Specializing in Family Dentistry, we offer a full range of services, from cleanings, to root canal therapy, to teeth whitening, and even emergency services. We’re a dental startup and our new dental studio is nestled beautifully in the heart of downtown Decatur, GA. We’re looking for an office manager that understands the value of creating an exceptional patient experience to join our team.
Why Better Health Dental?
We want our employees to joyfully look forward to coming to work just as much as we want our patients to look forward to their dental visits. We offer easy booking, soothing spaces, warm hospitality, and ethical care. Our office staff are healthcare hero’s, and we want them to love their jobs so much, that it transfers easily into the patient experience. Thanks to a supportive culture, constant development opportunities, outstanding technology, and first-rate compensation.
The Office Experience Manager at BHD:
The office manager and concierge will take care of the daily operations of the office. You are responsible for making sure that the office runs smoothly and that the patients experience what BHD is all about from start to finish.
You will also make sure that the daily business operations are taken care of. Managing people isn't easy, so this is a big task. But with organization, a good spirit, and plenty of savviness, this job will be one that's rewarding and fun.
Our Office Experience Manager also:
Manages office within budget guidelines to include clerical and supplementary assistance, supply purchases, equipment upgrades, labs and labor costs.
Increases and stimulates new patient growth by supporting sales, marketing and promotional programs.
Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.
Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic data.
Manages and assists designated office team members with appropriate payment and insurance processes.
Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA.
Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
Continually works towards building and sustaining a joined leadership work environment with doctor.
Actively participate in daily team huddles and weekly 1:1 with management.
Our Office Experience Manager is part of a collaborative dental team, with supportive leadership, and access to ongoing training to advance career development.
